We are writing to express our appreciation for the excellent service we received from one of your brokers, Elena Hood. Elena represented us not only during the purchase of our new home in Moraga, but also for the sale of our previous home in Walnut Creek. Elena worked tirelessly on our behalf in both transactions and we felt that our best interest was always forefront in her mind. She was very professional and thorough in all ofher dealings with us, and went above and beyond the usual level of service on many occasions, for example, she was always available to us for any question or concern we might have had; and she still makes herself available even though the transactions have both been successfully completed. Also, she spent many hours helping us to stage our home and make it appealing to a large number ofbuyers, and partly as a result, the house sold in just over a week. Because she was so efficient with all ofthe “little details”, we were able to concentrate on our own jobs and never felt overwhelmed by the simultaneous purchase and sale. Elena’s integrity and experience were also extremely valuable to us. Though no real estate agent can, or should, tell clients what to do, we relied on Elena’s advice to help inform many of the decisions we had to make. Her motto — “There should be no surprises in real estate.” – is one that we identified with and that she carried through on. And her knowledge of the real estate market (particularly in Moraga) was key in the screening of potential homes and neighborhoods, the pricing of our previous home, and finally in the purchase of our new home. We felt we could trust Elena, and she certainly proved worthy of that trust. ln summary, we were very pleased with the representation that we received from Elena, and enjoyed working with her on a personal level as well. We will be recommending her to our friends and family. Please pass our gratitude on to her and feel free to use us as a reference for Elena at any time.